For Clients
Portfolio visibility for your team
See assigned developments, owners in arrears, and outstanding balances, and respond to PayPathIQ requests in your workspace.
Client sign inSmiths support by PayPathIQ
Get help with your Smiths case
PayPathIQ supports Smiths staff with recovery workflows. If you received a message or letter, use the public help and contact routes for guidance rather than trying to create portal access.
Guidance for case questions and payment options.
Clear instructions without public portal sign-up.
Real support through help articles and contact channels.
How to get support
Use your reference when contacting the team
Step 1
Use your reference
Quote the reference from your letter or message when you contact the team so they can find the right case safely.
Step 2
Discuss payment options
Use the Smiths website or approved bank details to make payments, or contact support to discuss an arrangement without giving card details by phone.
Step 3
Stay in control
Contact Smiths support with your reference whenever you need an update or help.
What we can help with
Bounded public guidance
Payment guidance
Get clear instructions for Smiths website, approved bank transfer, or secure payment support.
Contact updates
Tell the team when your contact details or preferred response route need to change.
Support when you need it
Use the public contact route to ask questions and get the right support instructions.
Confirmation support
Ask for help confirming payment evidence, commitments, and next steps.
Also available
Workspaces for clients and recovery staff
PayPathIQ also supports client organizations and internal recovery teams. These access points are separate from public help and contact guidance.
For Recovery Staff
Operational tools for internal teams
Access analytics, automation controls, and communication workflows in the staff workspace.
Staff sign in